Privacy Policy

Purpose

This Privacy Policy explains how Take Back Movement collects, uses, stores and discloses personal information and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Contact Details

Business Name: Take Back Movement

Exercise Physiologist: Trent Brock

Email: hello@takebackmovement.com.au

Phone: 0424 766 030

Information We Collect

We may collect:

  • Name

  • Date of birth

  • Address

  • Email address

  • Phone number

  • Emergency contact details

  • Medical history

  • Medication information

  • Allied health and medical reports

  • Assessment results

  • Exercise program information

  • NDIS information (where applicable)

  • Medicare, DVA, WorkCover or insurance details (where applicable)

  • Appointment and billing information

How We Collect

Information may be collected through:

  • Intake forms

  • Consent forms

  • Verbal discussions

  • Referrals from healthcare providers

  • Reports from other health professionals

  • Assessment and treatment sessions

  • Email communications

  • Telephone communications

  • Website enquiries

Why We Collect Information

Information may be collected through:

  • Intake forms

  • Consent forms

  • Verbal discussions

  • Referrals from healthcare providers

  • Reports from other health professionals

  • Assessment and treatment sessions

  • Email communications

  • Telephone communications

  • Website enquiries

Disclosure of Information

We may disclose information to:

  • General practitioners

  • Specialists

  • Allied health professionals

  • Hospitals

  • NDIS providers

  • Support coordinators

  • Medicare

  • DVA

  • WorkCover insurers

  • Private health insurers

  • Legal authorities where required by law

Information is only disclosed where reasonably necessary, authorised by the client, or required by law.

Storage and Security

Client records are stored electronically using Splose practice management software and Google Workspace business services.

We take reasonable steps to protect information through:

  • Password protection

  • Multi-factor authentication

  • Device encryption

  • Restricted account access

  • Secure cloud storage

  • Staff and contractor confidentiality obligations (where applicable)

Access and Correction

Clients may request access to their personal information or request correction of inaccurate information.

Requests should be made in writing to the contact details listed above.

Data Breaches

Where a data breach occurs that is likely to result in serious harm, we will comply with obligations under the Notifiable Data Breaches Scheme.

Complaints

Privacy complaints may be submitted to: hello@takebackmovement.com.au

If a complaint cannot be resolved, individuals may contact the: Office of the Australian Information Commissioner (OAIC)